Support
Whether you are a parent ordering a personalized tale, a teacher planning a classroom read-aloud, or a small publisher reviewing a layout, we are here to guide you through each step. Reach out with questions about commissions, file formats, delivery timelines, or activity kits.
Email us at info@twotownmice.com or call 047 148 6925.
Studio address:
23000 vuyokazi Squares Apt. 830
Lake Natasha, WC 5016
We read every message personally and reply within one business day. Custom story commissions and print-ready layouts usually need a little more back-and-forth, so we confirm receipt right away and set clear expectations for the next step.
Order status, book formats, shipping details, and activity kit downloads. Expect an answer within one business day.
Personalized storybooks and character design briefs. We reply within two business days with a project outline and timeline.
Print-ready layouts, bulk licensing, and classroom workshop bookings. We schedule a call within three business days.
File downloads, printing issues, or trouble with your activity kit PDF. We troubleshoot within one business day.
Many questions about order timelines, file formats, and our illustration process are already answered on our contact page. If you need to review our studio policies, see the privacy policy and terms of service.
Support & Contact
Whether you have a question about a custom commission, need help with a downloadable activity kit, or want to discuss a school or publisher project, our studio is ready to guide you. Reach out through the channels below and we'll point you in the right direction.
Visit Our Studio
23000 vuyokazi Squares Apt. 830
Lake Natasha, WC 5016
Call Us
047 148 6925Email the Studio
info@twotownmice.comWe reply to emails within one business day. For custom storybook commissions, we recommend reaching out early in the week so we can discuss timelines and character sketches before the weekend.
If you're unsure which service fits your project, browse our solutions overview or check the delivery process to understand how we work. For questions about school visits or classroom workshops, visit our programs page.
Studio Support
Whether you are a parent wondering about a custom commission, a teacher planning classroom storytime, or a small publisher reviewing print-ready layouts, we are here to guide you through each step. Reach out and we will point you in the right direction.
Describe your project or question and we will reply with a clear next step — whether that is a sample chapter, a pricing outline for a custom storybook, or details about our activity kits for young readers.
Prefer a direct conversation? Call us at 047 148 6925 or email info@twotownmice.com. We usually respond within two working days.